Fully Remote Customer Support & Success Representative at DexStitches

Are you passionate about fashion, technology, and customer experience? Do you want to work remotely with one of Nigeria’s fastest-growing fashion and lifestyle brands? If yes, DexStitches is looking for smart, fast, and people-first individuals to join their remote team as Customer Support & Success Representatives.

This is not just a customer support role — it’s an opportunity to be the human voice behind a fashion-forward digital brand, creating unforgettable experiences for customers and helping shape the future of fashion in Nigeria.

About DexStitches & Sister Company

DexStitches is Nigeria’s go-to brand for intentional style and top African designers, redefining the fashion experience for modern shoppers. They offer made-to-order staples, curated style capsules, and easy-to-access wardrobe essentials.

The sister company complements this mission by solving branding execution challenges for businesses, helping companies achieve seamless brand communication and customer satisfaction.

At DexStitches, customer delight is everything, and as a Customer Support & Success Representative, you will be at the heart of that mission.

Key Responsibilities

As a Customer Support & Success Representative, you will:

• Serve as the first point of contact for customers across all digital platforms — Website chat, WhatsApp, Email, and Social Media.

• Respond to enquiries within 10 seconds with warmth, clarity, and the right solution.

• Follow up with past customers and prospects to encourage repeat purchases and satisfaction.

• Collect and analyze customer feedback, recommending improvements to enhance the shopping experience.

• Write helpful articles, FAQs, and how-to guides that simplify the DexStitches journey.

• Represent DexStitches’ voice and tone — stylish, clear, and thoughtful.

Who Should Apply?

The ideal candidate should possess:

• Excellent spoken and written English skills.

• Ability to multitask, type fast, and maintain accuracy under pressure.

• Genuine empathy for customers and the ability to problem-solve quickly.

• Interest or experience in fashion, e-commerce, or customer service.

• Ability to create simple, helpful DIY content (FAQs, style tips, how-to guides).

• Availability Monday to Saturday, 9am – 6pm, with no other distractions.

• Self-driven, tech-savvy, and comfortable working remotely.

Minimum Qualifications

• HND, BSc, or equivalent, preferably in Mass Communication, English, Marketing, or related fields.

• Previous experience in customer-facing roles is highly advantageous.

• Ability to write engaging content to help customers navigate the shopping experience.

Remuneration & Benefits

• Monthly Salary: ₦265,000

• Performance Bonus: 3.5% commission for follow-ups leading to new purchases from previous customers.

• Salary Review: After 4 months based on performance and KPIs.

• Work fully remotely, with occasional client visits if needed (logistics covered).

Related Job Opportunities in Nigeria

If you’re looking for more remote customer service or fashion-related roles, check out:

• Remote Customer Support Agent – Ueni Ltd

• Virtual Customer Service Representative – PJG Financial

• Remote E-commerce Support Specialist – Lingraphica

• Customer Support Adviser – iPipeline, Cheltenham

• Remote Call Center Coordinator – TalentBurst, IL

• Virtual Assistant (Remote) at NOGO, UK 

These roles also offer flexible remote work, growth opportunities, and performance-based incentives.

Why Work at DexStitches?

Joining DexStitches means more than a job — it’s a chance to shape the future of modern fashion in Nigeria. You will:

• Work with a creative, passionate team focused on fashion and customer satisfaction.

• Support intentional shoppers and help improve their experience across digital platforms.

• Contribute to the growth of an innovative fashion brand, all from the comfort of your remote workspace.

• Gain exposure to both e-commerce operations and branding strategy, which can accelerate your career in customer success, content creation, or fashion management.

Screening Task & How to Apply

Quick Response Questions

Candidates must answer a set of questions, including:

• Commitment to working 6 months or more

• Availability for occasional in-person visits

• Current location

• Skills and experience in related departments

• Access to laptop and stable internet

• Acceptance of work hours and salary structure

Article Task & DIY Video

• Write a short article on how to shop for one category (Men Sneakers, Men Shirts, or Fabrics) on DexStitches.com.

• Recommend a complimentary product or collection.

• Record a short video tutorial showing how to shop your chosen category.

• Submit as Google Doc or PDF with video link.

Application Steps

1. Submit the screening task, answers, and CV to brandamgt@gmail.com.

2. Use the subject line: DexStitches Customer Support & Success – [Your Name].

Deadline: November 26th, 2025 (Early submissions encouraged)

FAQs

Q1: Is this a full-time remote role?
Yes. This is a full-time remote position, Monday to Saturday, 9am – 6pm.

Q2: Do I need prior experience in fashion?
While experience is helpful, passion for fashion, e-commerce, and customer service is more important.

Q3: Can I work part-time?
No. This role requires full commitment during work hours.

Q4: Are bonuses performance-based?
Yes. You earn a 3.5% commission for re-engaging previous customers who make a purchase.

Q5: Do I need a laptop and internet?
Yes. Reliable access to a working laptop and stable internet is mandatory.

Final Thoughts

The DexStitches Customer Support & Success Representative role is perfect for individuals who are self-driven, empathetic, and passionate about fashion and customer experience. This is a chance to work remotely with a leading Nigerian fashion brand, enhance your skills, and earn competitive compensation with performance-based bonuses.

Apply now and become a part of Nigeria’s fashion and lifestyle revolution!

Apply Here: brandamgt@gmail.com with the subject line: DexStitches Customer Support & Success – [Your Name]

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