Remote Customer Success Associate (Nigeria) – Talent Hackers Recruitment 2025
Are you an experienced professional in customer success looking for a remote work opportunity in Nigeria? Talent Hackers is inviting applications for the position of Customer Success Associate. This role offers an exciting chance to work with a dynamic team, manage client relationships, and provide exceptional customer experiences—all from the comfort of your home.
In today’s competitive business environment, companies increasingly rely on skilled customer success associates to manage communications, solve problems, and ensure clients achieve their goals. If you are empathetic, organized, and tech-savvy, this role is perfectly suited for you.
About Talent Hackers
Talent Hackers is a forward-thinking company that specializes in building innovative solutions for clients across industries. Their mission is to deliver exceptional service while helping organizations optimize their customer engagement strategies. The company places a high emphasis on remote work, flexibility, and fostering a collaborative online work environment.
By joining Talent Hackers, you become part of a company that values professional growth, client success, and operational excellence, while giving employees the freedom to work from anywhere in Nigeria.
Job Overview – Customer Success Associate
The Customer Success Associate at Talent Hackers is a critical role focused on managing client interactions, appointments, follow-ups, and operational support. The associate will serve as a bridge between clients and the company, ensuring seamless communication and satisfaction.
This role requires a professional with 3+ years of experience in customer success, strong organizational skills, and the ability to handle multiple tasks simultaneously. You will be interacting with clients across phone, email, and chat, and supporting them with product knowledge, account management, and follow-ups.
Key Responsibilities
As a Customer Success Associate at Talent Hackers, your responsibilities include:
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Client Communication & Support
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Monitor multiple phone lines and inboxes to address client inquiries promptly.
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Escalate issues as needed to ensure timely resolutions.
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Respond to customer inquiries within a Service Level Agreement (SLA) of less than 1 hour.
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Appointment Scheduling & Follow-Ups
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Book appointments and schedule follow-ups to maintain strong client relationships.
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Collect feedback and reviews on company services to improve client satisfaction.
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Accounts & Operations Support
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Manage AR/AP tasks, including invoice follow-ups and reporting.
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Maintain accurate CRM records to track client interactions and progress.
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Consultation & Product Guidance
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Consult with clients over phone, email, and chat to help them achieve their objectives.
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Gather and utilize product knowledge to educate customers and provide accurate solutions.
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Process Improvement & Documentation
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Build Standard Operating Procedures (SOPs) and FAQs to improve response times.
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Make callbacks to previous clients to collect feedback and enhance customer experience.
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Team Collaboration
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Use collaboration tools like Slack and Zoom to communicate with internal teams.
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Assist with tactical and administrative tasks as required.
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Required Skills and Qualifications
To succeed in this role, Talent Hackers requires candidates to meet the following must-have qualifications:
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3+ years of experience as a customer success associate or similar role.
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Well-organized with a positive attitude and excellent problem-solving skills.
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Exceptional verbal and written English communication skills, with an empathetic approach.
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Basic to intermediate proficiency with Google Sheets or Excel for reporting purposes.
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1+ years of experience with professional CRM or helpdesk tools like Gorgias or similar.
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Familiarity with Slack and Zoom for team communication.
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Ability to work full-time CST hours.
Nice-to-have qualifications:
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1+ years of experience with project management tools like Monday.com or similar.
Why Work as a Remote Customer Success Associate?
Working as a Remote Customer Success Associate offers multiple benefits, especially for professionals in Nigeria looking to expand their career horizons:
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Flexibility – Work from the comfort of your home while managing client interactions across different platforms.
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Professional Growth – Gain exposure to global clients and develop advanced customer success skills.
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Skill Development – Improve your CRM, communication, and project management skills.
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Collaborative Environment – Work with a remote team using modern tools like Slack, Zoom, and Google Workspace.
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Career Advancement – Remote roles at Talent Hackers often lead to higher-level positions within customer success and account management.
Tools You’ll Use
Successful candidates will work with the following tools:
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CRM Platforms: Gorgias or similar tools for managing client interactions.
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Communication Tools: Slack, Zoom, and email for team and client communication.
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Spreadsheet Tools: Google Sheets or Microsoft Excel for reporting and analysis.
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Project Management Tools: Monday.com (optional, but preferred).
Familiarity with these tools ensures smooth workflow, accurate record-keeping, and high customer satisfaction.
How to Apply
Interested and qualified candidates can apply by following these steps:
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Click on the official application link: Apply Here
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Complete the online application form with accurate personal and professional information.
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Upload your CV, relevant certificates, and any supporting documents.
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Submit your application and await confirmation from the Talent Hackers recruitment team.
⚠️ Note: The application closing date has not been specified. Candidates are encouraged to apply as soon as possible.
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Frequently Asked Questions (FAQs)
Q1: Who is eligible to apply for the Remote Customer Success Associate role?
A1: Candidates with 3+ years of customer success experience, strong communication skills, and familiarity with CRM tools are eligible. Experience with Slack, Zoom, and Google Sheets is preferred.
Q2: Can I apply if I’m a recent graduate?
A2: This role requires 3+ years of professional experience. Fresh graduates may not qualify at this time.
Q3: Is this a full-time remote position?
A3: Yes, this is a full-time remote role for professionals based in Nigeria, operating on CST hours.
Q4: What tools will I need to work effectively in this role?
A4: Candidates will need to use CRM platforms, Slack, Zoom, and Google Sheets. Knowledge of project management tools like Monday.com is a plus.
Q5: When is the application deadline?
A5: The application closing date has not been specified. Candidates should apply as soon as possible to secure consideration.
Q6: What are the main responsibilities of a Customer Success Associate at Talent Hackers?
A6: Responsibilities include managing client communications, booking appointments, following up on inquiries, managing AR/AP tasks, maintaining CRM records, and improving customer satisfaction.
Conclusion
The Remote Customer Success Associate role at Talent Hackers offers an incredible opportunity for professionals in Nigeria to work with a forward-thinking company while developing advanced customer success skills. With responsibilities spanning client communication, appointment scheduling, AR/AP tasks, and CRM management, this role ensures that your contributions directly impact customer satisfaction and business growth.
If you are organized, empathetic, and skilled with modern collaboration and CRM tools, this is the perfect remote career opportunity for you. Don’t miss your chance to join Talent Hackers and advance your career in customer success.
Apply now and take the next step in your remote career journey!