Fully Remote Customer Support & Success Representative at DexStitches

Introduction: Remote Customer Support Jobs in Nigeria are Rising

The demand for remote customer support jobs in Nigeria is growing as digital brands continue to redefine how business is done. One of the leading fashion ecommerce brands, DexStitches, has opened a new opportunity for passionate, tech-savvy individuals who want to work from home and build a meaningful career in customer service and fashion ecommerce. This role is more than just answering messages — it is about representing a brand voice, building customer loyalty, and helping fashion lovers enjoy a seamless online shopping experience.

If you have been searching for fully remote jobs in Nigeria, online customer support jobs, or entry-level work-from-home opportunities, this DexStitches Customer Support & Success Representative role is a fantastic opportunity to start or grow your digital career.

About DexStitches and Its Sister Company

DexStitches is a modern Nigerian fashion and lifestyle brand focused on intentional style, made-to-order outfits, and seamless fashion shopping experiences. The brand works with top African designers to create stylish wardrobe essentials, fashion capsules, and easy-to-shop categories for men and women. Customer satisfaction is at the heart of everything DexStitches does, and that is why this role is critical.

The sister company, which works alongside DexStitches, focuses on branding execution for Nigerian businesses, helping small and medium enterprises build strong brand identities. By joining DexStitches, you are not just supporting a fashion brand — you are also contributing to the growth of a modern digital company that blends style, creativity, and technology.

Why This Remote Fashion Ecommerce Job Matters

In today’s digital economy, brands that deliver great customer experience grow faster. DexStitches understands that online customers want fast responses, friendly communication, and helpful guidance throughout their shopping journey. This is why the company is hiring a dedicated Customer Support & Success Representative who will serve as the brand’s human connection to its customers.

This job is perfect for individuals who:

• Love fashion and enjoy helping others make better style decisions.
• Want to build a career in remote customer support, ecommerce, or digital communication.
• Prefer working from home while still being part of a professional, fast-paced team.
• Are looking for a stable remote job in Nigeria with performance-based bonuses.

Work Details — Remote Job With Structured Hours

• Location: Nigeria (Fully Remote – Preferably Lagos-based for occasional physical meetings if required)
• Work Days: Monday to Saturday
• Work Hours: 9:00 AM – 6:00 PM
• Salary: ₦65,000 monthly + 3.5% bonus on successful follow-up conversions
• Employment Type: Full-time, remote work opportunity

This structure makes it an excellent opportunity for anyone searching for stable work-from-home jobs in Nigeria with clear salary expectations and career growth.

Responsibilities: What You’ll Be Doing Daily

As the Customer Support & Success Representative, your daily tasks will go beyond answering messages. You will be responsible for improving customer relationships and making customers excited to return and shop again. Your core responsibilities include:

✅ Customer Interaction

• Be the first point of contact for all customer messages on WhatsApp, Email, Website Chat, and Social Media.
• Respond to customer enquiries within 10 seconds with clarity, warmth, and confidence.
• Provide product recommendations and guide customers through the shopping process.

✅ Follow-Up and Relationship Management

• Reach out to past customers to encourage repeat purchases.
• Re-engage inactive shoppers with friendly reminders and helpful style suggestions.
• Track customer satisfaction and escalate complaints when necessary.

✅ Content and Communication

• Write easy-to-understand FAQs, shopping guides, style tips, and helpful articles.
• Suggest improvements to enhance the overall shopping experience.
• Maintain a consistent brand voice — stylish, thoughtful, and friendly.

These tasks make this role a blend of customer service, content creation, digital marketing, and ecommerce communication.

Qualifications and Skills Required

DexStitches is looking for someone who not only has communication skills but also emotionally understands customers. Here’s what you need to qualify:

✅ Required Skills

• Excellent spoken and written English communication skills.
• Fast thinking, active listening, and problem-solving ability.
• Ability to type quickly and accurately while chatting with customers.
• Emotionally intelligent — you must be calm, polite, and helpful at all times.
• Basic writing skills for creating short guides or responding to FAQs.
• Comfortable working in a remote, tech-driven digital team environment.

✅ Educational Background

• HND, BSc, or equivalent. (Degrees in Mass Communication, Marketing, English, or related fields are a plus.)

✅ Additional Advantage

• Prior experience in customer service, sales chat support, or ecommerce assistance.
• Passion or interest in fashion, ecommerce, lifestyle brands, or digital business.

What You Stand to Gain — Salary and Bonuses

One of the major advantages of this opportunity is the performance-based earning potential. Here’s a breakdown:

Benefit	Details
Base Salary	₦65,000 monthly
Bonus	3.5% commission on successful follow-up conversions from previous customers
Salary Review	Performance review and possible salary increase after 4 months
Growth	Opportunity to grow into Content, Operations, or Digital Brand Strategy roles

With the commission structure, high-performing team members can earn significantly more than the base salary, especially if they are consistent with customer follow-ups.

Why You Should Apply — Benefits of Working at DexStitches

Choosing a remote job like this has multiple benefits beyond income. Some of the reasons many applicants are excited include:

• Flexible work-from-home convenience — avoid daily transportation stress.
• Opportunity to work with a fashion-forward, youth-focused brand.
• A chance to develop digital communication, ecommerce support, and brand communication skills.
• Performance recognition and career progression.
• Work directly with the operations and branding team, giving you real business exposure.

Screening Task and Application Instructions

To ensure only committed applicants apply, DexStitches has a Screening Task that must be completed. Here’s what you need to do:

✏️ Step 1: Quick Response Questions

Answer the following questions clearly:

1. Why can you confidently commit to at least 6 months with DexStitches?
2. Are you available for occasional in-person client visits in Lagos when required?
3. Where do you currently live? (Example: Yaba, Gbagada, Lekki, Oshodi, etc.)
4. What other skills or departments are you passionate about?
5. Do you have daily access to a working laptop and internet connection?
6. Can you work according to the schedule (Mon–Sat | 9 AM – 6 PM) for ₦65,000 monthly + bonus?
7. Marital status and number of kids.
8. Gender.

📌 Step 2: Article + DIY Task

Choose one product category from below and write a short article on how a customer can shop it from https://dexstitches.com:

• Men Sneakers
• Men Shirts
• Fabrics

Also recommend one additional product or collection that complements it and explain why.

Then, record a short screen video showing how to find and shop that category on the website. Add a voiceover guide and attach the link to the final submission with the line:

“For a live example, watch video below.”

📧 Submission Process

• Submit your answers + article + video link + CV to brandamgt@gmail.com
• Use the subject line: DexStitches Customer Support & Success – [Your Name]

How to Apply — Summary of Steps

✅ Write the Quick Answers ✅ Complete the Article & Screen Recording Task ✅ Send everything with your CV to the official email ✅ Use the correct email subject format ✅ Wait for interview invitation

SEO Keywords to Boost Your Application Visibility

To help this article rank higher for job seekers, here are targeted keywords:

• Remote customer support jobs in Nigeria
• Work from home jobs Nigeria
• Fashion ecommerce jobs
• DexStitches recruitment 2025
• Customer service representative remote job
• Online jobs for graduates in Nigeria

Frequently Asked Questions (FAQs)

1. Is this a remote job?

Yes, this is a fully remote customer support job in Nigeria. However, candidates in Lagos may occasionally be invited for brand-related meetings.

2. Do I need a degree to apply?

A degree or HND is preferred but passion, communication skills, and commitment are more important.

3. Is fashion experience required?

Not compulsory, but interest in fashion, ecommerce, or lifestyle brands is a bonus.

4. How much can I earn with bonuses?

Your base pay is ₦65,000, but with commissions, your monthly earnings can increase significantly.

5. Can I apply if I have another job?

No. The company needs full commitment from Monday to Saturday, 9 AM to 6 PM.

6. Will I get training?

Top candidates will receive guidance on the brand tone, customer interaction, and CRM tools used in communication.

Final Thoughts — Apply If You’re Ready to Grow

If you’ve been searching for a remote job in Nigeria with growth opportunities, this is your chance. DexStitches is not just hiring a support agent — it is building a digital team that understands style, empathy, and excellent customer experience.

Take the screening task seriously, follow all instructions, and submit your best work. This role could be your entry into the world of digital fashion careers and remote work success.