Customer Success Manager at BrandChamp | Lead Growth, Retention & Community

Are you passionate about customer success, SaaS, and ambassador marketing? The Customer Success Manager at BrandChamp role might be your ideal career move. This remote position empowers you to drive customer growth and retention while shaping the future of advocacy and ambassador programs for top eCommerce brands.

As the Customer Success Manager at BrandChamp, you’ll drive adoption, reduce churn, and foster deep customer relationships. This role offers autonomy and visibility, working directly with senior leadership—and is a prime opportunity to enhance your SaaS customer success career.

About BrandChamp

Founded in 2016, BrandChamp is a leading SaaS platform for ambassador and referral marketing. The software helps eCommerce brands manage ambassador programs, user-generated content, referrals, rewards, and more all in one place.

With BrandChamp, brands design campaigns that leverage ambassadors to drive referral sales and social proof through content, loyalty, and community. The company is growing fast—with a global customer base in fitness, wellness, apparel, and more.

Role Overview: Customer Success Manager at BrandChamp

The Customer Success Manager at BrandChamp oversees the customer lifecycle—from onboarding and activation to expansion and renewal. You’ll be the primary advocate for customer growth and retention, developing scalable education, automation systems, and community services to increase satisfaction and revenue.

This remote role reports directly to the CEO, providing high visibility and ownership. It’s a strategic, hands-on position ideal for a data-driven SaaS customer success leader.

Key Responsibilities

As the Customer Success Manager at BrandChamp, you will:

• Own Customer Success Metrics: Manage MAUs, Net Revenue Retention (NRR), churn, expansion revenue, and engagement metrics.

• Manage Onboarding: Design scalable onboarding workflows—both self-service and high-touch—for new users to achieve fast activation.

• Drive Expansion & Renewals: Build strong relationships with strategic accounts, uncover upsell/cross-sell opportunities, and retain clients effectively.

• Build Educational Resources: Develop guides, playbooks, help articles, training videos, and knowledge base content to support self-service and customer learning.

• Lead Automation & AI Initiatives: Implement lifecycle automation and AI-powered tools to scale engagement and reduce manual workload.

• Launch Community Management Services: Create and operate enterprise-level community ambassador services, overseeing recruitment, reward schemes, and retention.

• Promote Thought Leadership: Produce case studies, content, webinars, and success stories to highlight customer wins and BrandChamp’s value.

Required Experience & Qualifications

To excel as the Customer Success Manager at BrandChamp, you should have:

• 3–6 years of experience in SaaS Customer Success or Account Management with revenue responsibility.

• A strong track record of improving retention, expansion, and engagement metrics.

• Data literacy—able to monitor and optimize NRR, CSAT, MAUs, and churn.

• Excellent collaboration and communication skills, working well with Product, Sales, and Marketing teams.

• Bonus: Experience in ambassador or influencer marketing programs is a plus.

Why Apply for the Customer Success Manager at BrandChamp Role?

1. High Impact & Ownership
   The Customer Success Manager at BrandChamp shapes customer lifecycles, retention, and revenue. This role directly impacts business growth while offering autonomy.

2. Remote Flexibility & Recognition
   Work fully remote with flexible hours, and collaborate with an agile, passionate team dedicated to ambassador marketing innovation.

3. SaaS, Community & Growth Expertise
   You’ll gain deep experience in the fast-growing field of ambassador marketing—from onboarding to automation and community success.

4. Strategic Role with Visibility
   Reporting to the CEO and creating educational and success content gives you visibility and influence on the product and brand strategy.

How to Apply

To apply for the Customer Success Manager at BrandChamp:

1. Visit BrandChamp’s careers page or remote job platforms like Work n Remotely.

2. Submit an application outlining your SaaS customer success achievements and ambassador or retention experience.

3. Be prepared to discuss customer success case studies and strategies.

4. Highlight how you can own onboarding, retention, expansion, automation, and community services.

FAQs – Customer Success Manager at BrandChamp

Q: Is the role fully remote?
Yes. BrandChamp hires this role 100% remotely, with optional access to their U.S. Virgin Islands setup ..

Q: What exactly does a Customer Success Manager at BrandChamp do?
You oversee customer success metrics, education, automation, lifecycle, upsells, onboarding, and community-based services.

Q: What metrics will I be responsible for?
You’ll track and optimize MAUs, NRR, churn rate, product engagement, and expansion revenue.

Q: Do I need experience in ambassador marketing?
Not strictly—but it’s a bonus and helpful for success in the role.

Q: Who will I collaborate with?
You’ll work cross-functionally with Product, Sales, and Marketing teams, reporting directly to the CEO.

Conclusion

The Customer Success Manager at BrandChamp is a high-impact and exciting remote role for experienced SaaS professionals. You’ll shape ambassador marketing experiences, drive community growth, meet retention targets, and create automation systems. If you’re ready to drive strategic customer success in a modern SaaS startup, apply today and help scale engagement and loyalty for global brands.